The Resilient Admin

The Resilient Admin

As the role of the administrative professional continues to evolve, we face many challenges and setbacks. We work with pressing deadlines, we make mistakes, organizations restructure, we work in diverse work environments, and more. Let’s explore ways to transform our thinking, use emotional intelligence, and be resilient so we can adapt to the ever-changing work environment.

This session will help you:

  • Define resilience and emotional intelligence
  • Identify your top five attributes and how you react to challenging situations to develop self-awareness and self-management
  • Techniques to understand, use, and manage emotions
  • Learn tips to embrace courage and confidence to persevere
  • Coping techniques for situations and difficult people
  • Recognize and learn to read body language and behaviors
  • Master influence using five sources
  • Insights to achieve trust with your manager and co-workers
  • Methods to increase influence to build social awareness